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MCH's emergency department wait time among lowest in central Ohio
July 10, 2013

Every second counts.


Such is true for individuals who enter Madison County Hospital's emergency department. Whether they are seeking treatment for a broken bone or body aches, each patient understands the value of time when it comes to their recovery.


Based on the most recent quality data released by the Centers for Medicare and Medicaid Services (CMS), patents at MCH receive care in a timelier manner than the majority of surrounding hospitals.


"Because we are a smaller hospital, we have a better understanding of our patients and we want them to have a quality experience," said Leanne Manring, Director of Emergency Services.  "We aim to care for our patients as we would expect to be cared for if we had to seek treatment in the emergency department."


CMS collects data on quality that includes timely and effective care for areas such as heart attack care, surgical care and emergency department care.  The hospital reports its data through a CMS approved website and once the information is collected, the results are published as public information.


For instance, the most current information shows that the average emergency department patient at MCH had to wait 23 minutes before they were seen by a healthcare professional.  In comparison, wait times at Springfield Regional Medical Center and Doctors Hospital were 40 and 68 minutes, respectively. 


"This information allows consumers to compare various quality metrics for different hospitals so they can make informed decisions on where best to get their care," said Mike Browning, Interim CEO.  "Providing our patients with exceptional experiences is a cornerstone in fulfilling the hospital's mission to provide exceptional health care in a respectful, compassionate and healing environment."


MCH's wait times in the same category also measure up to the averages of Ohio and national hospitals.  The median wait time until diagnostic evaluation for Ohio hospitals is 26 minutes and for national hospitals is 29 minutes.


"We not only want to ensure that quality and timely care continues, but we are working to increase our patient satisfaction scores while decreasing our wait times," said Manring.  "We are working with Premier, who staffs our emergency physicians, as well as a project with the Ohio Hospital Association, to study our throughput and processes that will lead to improvement."


For more information about MCH ranking third among 15 central Ohio hospitals, please see the Columbus Dispatch article from April 7, 2013 at www.dispatch.com/content/stories/local/2013/04/07/emergency-department-waits-vary.html.


Medicare publishes information about the quality of care at more than 4,000 Medicare-certified hospitals across the country.  For more information on hospital comparisons, visit the Medicare website at www.medicare.gov/hospitalcompare.

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Madison County Hospital
210 North Main Street
London, Ohio 43140
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